Last updated: August 13, 2026

Complaints Policy

What to do when something has gone wrong, and what happens after you tell us.

Raise it by phone

Call (984) 398-5248. A complaint about work is best handled by talking to somebody, because the first thing that needs establishing is usually what actually happened at the opening, and that is quicker spoken than written.

What we will ask for

Which building and which opening.
Roughly when the work was done.
What is wrong now, and whether it is the same problem returning or a new one.

That last distinction matters more than it sounds. A correction that has not held and a different fault on the same door lead to different conversations, and confusing the two wastes everybody's time.

What happens next

Somebody comes and looks. If a correction did not hold, we deal with it. If the underlying cause was something we identified and reported and it was not actioned, we will say so and show you where it was recorded — which is one of the reasons the per-opening record exists.

If we got it wrong, we will say that too. It happens, and defending a bad call is worse for everyone than fixing it.

If you are not satisfied

You are entitled to take the matter further and we will not obstruct it. Records relating to your building are yours and will be provided on request.

Questions about this page

Anything on this page can be raised with Charlotte Commercial Door Service on (984) 398-5248, or through the contact page.

This website advertises commercial door service and maintenance within Charlotte, North Carolina. The contractor attending your building may trade under its own name, working with the site operator on agreed commercial terms. Full detail sits on the referral and marketing disclosure page.